Order Policies

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-      Standard 3 Year Warranty 

•  We extend the following warranty to the original purchaser of custom window treatments.
• Operating mechanisms (including cords), and other parts are covered for 3 years from date of delivery.

Proof of purchase is required.

-       Warranty does not cover:

• Natural variations in texture, construction or color of natural products, slight warping of wood products, and natural color changes to materials that take place over time.
• Product failure due to any of the following:
• Improper installation, operation, or cleaning.
• Normal wear and tear as a result of time and repetitive daily habits. Examples of normal wear and tear include faded blinds/shades from continued exposure to the sun or a frayed pull string that has worn out through normal use.
• Excessive exposure to heat, sunlight, or moisture.
• Damage from children, pets, or insects.
• Improper cleaning.
• Alteration of any kind.

• Repair or Replace: We will determine, at our discretion, whether the product will be repaired or replaced.
• Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches as closely as possible. In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications.
• Shipping Costs: After a 1 year period, the customer is responsible for any shipping costs associated with warranty repair.
• After Warranty Expiration: Unfortunately, once your warranty has expired, we will not be able to replace or repair your original window covering. However, we will be happy to help you purchase a new product that meets your needs.

• Motorized blinds may occasionally experience connectivity or signal issues due to Wi-Fi, remotes, or schedules.

• Retrying the command usually resolves the issue.

• We are not responsible for third-party app updates, network changes, or smart home compatibility issues.

For custom blinds we automatically reduce the size slightly during production so the blinds fit smoothly inside the window frame without rubbing or binding. This typical range is ¼″ to ½″ on each side. 

• Due to the custom nature of our products, returns and refunds are not accepted.

• In case of manufacturer defects, we will assist in repair or replacement as per warranty terms.

• We are not responsible for pre-existing damage to walls, frames, or surfaces.

• Minor marks from drilling are considered normal during installation.

• Any special wall conditions (tile, concrete, metal studs, etc.) must be disclosed in advance.

If a replacement is required for a discontinued product still under warranty, we will provide a substitute that closely matches the original. If multiple products are present in the same room, only the defective product will be repaired or replaced. We will make every effort to match the original specifications.

• Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. We are happy to change or cancel orders as long as you contact us within 24 hours from the date and time the order was submitted to us.
• Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your order is finalized.
• Under no circumstance can we either refund any money or issue any credits for a purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period.
• On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
• We reserve the right to reject any order, at our discretion.

By approving the quote and making a deposit, the customer agrees to all policies listed above.